According to a report by Live Mint, a food technology survey was conducted byRedSeer Management Consulting Pvt. Ltd. According to the RedSeer FoodTech Leadership Index (FLI), Swiggy tops in trust and customer satisfaction in food delivery services. Swiggy was given 96 as a score and Zomato stands second with 82 points. This survey was for the period of October to December 2018. Bagging the third and fourth position with 73 and 70 points respectively were Uber Eats and Foodpanda.
Swiggy Rules The Game
The survey conducted by RedSeer was over 20 parameters divided amongst three important categories. One was the most trusted brand, second was the one with maximum value for money and third was the best buying experience. Assessing the leading food delivery services, scores based on these parameters were given to each of them. RedSeer has surveyed more than 900 customers from cities like Delhi, Mumbai, Bengaluru, Hyderabad, Pune, Chennai and Kolkata to come to this conclusion. Another important thing revealed by the survey was that, in respects to value for money, all companies have almost the same score.