The Food Safety and Standards Authority of India (FSSAI) had issued a directive for the food delivery companies to delist the restaurants and eateries without licenses in the month of July. Taking action on the directive, leading companies, Zomato and Swiggy have delisted hundreds of them from their portal reports F&B News.
Delisting Defaulting Restaurants
Along with Zomato and Swiggy, companies like Box8, Faasos, FoodCloud, Foodmingo, Foodpanda, JusFood, LimeTray and UberEats were also asked to delist food business operators without licenses. Zomato has reportedly delisted not only the ones without licenses but also those that do no maintain the required hygiene. “We have already delisted hundreds of restaurants from our food ordering platform, as these restaurants failed to furnish an FSSAI license. As and when these restaurants provide us their FSSAI licenses, we will enable them for online ordering services,” said Deepinder Goyal, Zomato founder and chief executive officer in a blog post.
“We have on-boarded thousands of new restaurant partners over the last two months, and currently list over 50,000 partners on our food delivery platform. This number keeps increasing every day,” Mohit Gupta, chief executive officer of the food delivery business at Zomato told F&B News. “We have the widest choice available on our platform, and we continue to enhance it for user delight, while making sure that we are upping the ante on food quality and restaurant hygiene every single day.”
He also added that, “We are in the process of delisting hundreds of restaurants across the 34 cities in India where we offer our online ordering and food delivery services. Currently, most of our high-order volume restaurant partners either have, or have applied for, their FSSAI licenses. We are certain this move will not have an impact on our order volumes.”
Zomato’s competitor, Swiggy too has delisted restaurants and issued a statement that says, “Swiggy has already delisted hundreds of restaurants that are either not compliant with the FSSAI regulations or have poor customer ratings.”